Position Summary
The Associate Director of Student Success
and Student-Run Businesses supports student success while contributing to the
strategy and operations of LIU’s student-run businesses, including the Canteen
Store, Student Fashion Store, and Shark Nation Spirit Store. The position
manages a designated student caseload, providing individualized coaching and
support, while working closely with colleagues to advance business performance,
student employment, experiential learning, and professional development.
Key Responsibilities
Student-Run Businesses
- Contribute to the strategy, growth, and development of the student
run businesses.
- Partner with the Store Manager on business goals, operations,
merchandising, customer engagement, and special initiatives.
- Help create meaningful experiential learning, leadership, and
career development opportunities through the student-run businesses.
- Support recruitment, onboarding, training, coaching, and
development of Federal Work Study students and Sales Ambassadors.
- Assist with retail operations, inventory, e-commerce, Shopify
POS, promotions, events, and customer service.
- Use business and student feedback to identify opportunities for
improvement and growth.
Student Success & Coaching
- Manage a designated caseload of students and provide
individualized coaching, advising, and proactive outreach.
- Help students address academic, personal, and professional
challenges and connect them with appropriate campus resources.
- Develop success plans and monitor student progress toward
academic and professional goals.
- Provide coaching related to goal setting, time management,
career readiness, leadership, and self-advocacy.
- Collaborate with campus partners to support student engagement,
persistence, retention, and overall success.
- Help students identify and articulate transferable skills
gained through employment, leadership, and experiential learning.
Minimum Qualifications
- Bachelor’s degree or equivalent combination of education and
relevant experience.
- Experience working directly with college students through
advising, coaching, student success, career development, or related work.
- Experience in retail, business operations, customer service, or
a related field.
- Experience supervising, coaching, or developing student
employees or staff.
- Retail management experience preferred.
- Experience with Shopify POS or comparable systems preferred.
Physical & Work Environment
Requirements
- Ability to lift, carry, push, and pull up to 50 pounds.
- Ability to stand and walk for extended periods and perform
frequent bending, reaching, and lifting.
- Must be able to work occasional evenings, weekends, campus
events, and other