Position Summary:
We are seeking an experienced and dynamic Associate Director of Student Run Businesses/ Store
Manager. As the Associate Director of Student Run Businesses/ Store Manager, you will be responsible
for overseeing daily store operations, driving sales, ensuring exceptional customer service, and leading a
student-run team to execute the University’s retail vision. You will be part of a fast-paced and growing
team in an innovative and entrepreneurial environment. This is a unique opportunity to establish the store
as a key destination for Shark Nation. This position supports the Director of Student-Run Businesses to
provide structured training that supports student development and operational success.
Key Responsibilities
- Achieve and exceed financial goals
- Creates success through a positive and collaborative store environment
- Works with the Director to analyze store performance.
- Hire and develop Federal Work Study Sales Ambassadors
- Creates and contributes to a proactive selling culture that focuses on building long term
relationships with parents, students, alumni, faculty and administrators.
Customer Service Champion:
- Ensures exemplary customer service and exceeds expectations at all opportunities.
- Enjoys selling, interacting with customers, being present on the sales floor, and leading the
Sales Ambassadors by example on a daily basis.
- Works with Director to build out an effective marketing and events calendar.
Visual Presentation/ Merchandising: - Ensures brand integrity is reflected to customers by always maintaining merchandising standards;
holds the store team accountable for maintaining merchandising standards on a daily basis.
- Creates desire for the brand and lifestyle. Is an outstanding example of a Shark Nation brand
ambassador.
Operational Duties:
- Supports store compliance through proper operational standards.
- Ensures store opening and closing procedures occur in an efficient and timely manner.
- Collaborate with Director in areas of risk management, store cash controls, and inventory
management.
- Assists in all areas of stock, shipping, receiving protocol/policies, procedures and all
shipping/receiving related paperwork. Ensure deliveries are processed in a timely manner.
- Participates and assists in leading semi-annual store inventory counts.
- Assists in training Sales Ambassadors on register usage and maintenance. Understands and
properly executes all management and register functions.
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- Completes daily business analysis and communicates results to Director.
Human Resources and Team Development:
- Coaches and develops the Sales Ambassadors and maintains a positive store environment.
- Maintains fun, welcoming, energetic, and passionate environment for the sales ambassadors that
adheres to HR policies and university guidelines.
- Provides continuous performance feedback and necessary training to assist in meeting current
and future position requirements.
- Partner with Director to schedule and facilitate training sessions when needed to develop
individual and overall team skills and abilities.
- Assists in creating seasonal product knowledge tools for staff.
- Ensures Sales Ambassadors have a wide breadth of knowledge relating to our Shark Nation story,
aesthetic, product/brand knowledge, sizing and fit across all product categories.
Inventory Management:
- Maintains a thorough understanding of all inventory related rules, processes, and tools.
- Assist with training the store team in proper inventory management.
- Receive, inspect, and verify incoming merchandise shipments for accuracy and quality.
- Ensure all products are barcoded, priced, and properly stocked or stored.
- Prepare and maintain records of damaged or lost goods.
Online Orders:
- Fulfill online orders. Responsible for making sure all online orders are packed and shipped in a
timely manner.
Minimum Qualifications
- Bachelor’s degree or work/life experience equivalent.
- Retail leadership experience, including multi-level team management.
- Retail management experience in apparel and accessories
- Shopify POS experience.
Knowledge/Skills/Abilities - Strong organizational, time management, and problem-solving skills.
- Customer service, communication, and presentation skills.
- Passion for relationship building with customers and cross-functional partners.
- Ability to lead and motivate a team
- Knowledge of industry trends and market conditions
- Ability to adapt to changing market conditions and adjust strategies accordingly
Physical & Work Environment Requirements - Ability to lift, carry, push, and pull up to 50 pounds
- Ability to stand and walk for extended periods of time
- Frequent bending, reaching, lifting, and movement throughout the workday
- Work is performed primarily in a retail environment
- Must be able to work weekends and occasional evenings as required by business needs
About LIU Post
LIU Post campus is a scenic, historic, and scholarly campus that offers a small-school environment with the access and resources of a major metropolitan university. The University's 350+ acre campus is located on the estate of Marjorie Merriweather Post, 27 miles east of New York City on Long Island's Gold Coast. The campus houses the Lewyt College of Veterinary Medicine, the first professional School of Accountancy, an AACSB-accredited Business School, and an award-winning theater program. LIU is home to the world-renowned Tilles Center for the Performing Arts and the Shark Stadium, where supporters gather to cheer on the Sharks’ Division I athletic program.
LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.